{"id":4457,"date":"2024-07-13T15:46:31","date_gmt":"2024-07-13T13:46:31","guid":{"rendered":"https:\/\/gtegroupe.com\/?page_id=4457"},"modified":"2024-07-13T15:47:44","modified_gmt":"2024-07-13T13:47:44","slug":"recrutement-hotesse-daccueil-adv-back-office","status":"publish","type":"page","link":"https:\/\/gtegroupe.com\/index.php\/on-recrute\/recrutement-hotesse-daccueil-adv-back-office\/","title":{"rendered":"Recrutement – H\u00f4tesse d’accueil ADV Back Office"},"content":{"rendered":"\t\t
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On recherche une : H\u00f4tesse d\u2019accueil \u2013 Administration des ventes \u2013 back office GTE DRIVE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"H\u00f4tesse\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Lieu :<\/strong><\/p>

Lesquin CRT (site 20 \u00e0 30 personnes)<\/p>

R\u00e9sum\u00e9 :<\/strong><\/p>

En charge de la gestion administrative et du relationnel client et commerce pour les commandes des codes experts H (R\u00e9seau r\u00e9gional), J (r\u00e9seau national), S (non affect\u00e9), P (PME\/PMI\/ Particuliers directs).<\/p>

\u00a0<\/p>

Administration des ventes :<\/strong><\/p>

\u00b7 Re\u00e7oit, v\u00e9rifie et enregistre les commandes clients<\/p>

\u00b7 Effectue la cl\u00f4ture des dossiers en v\u00e9rifiant qu\u2019ils soient complets et le cas \u00e9ch\u00e9ant, veille \u00e0 ce que les manquements soient repris.<\/p>

\u00b7 Effectue la facturation client quotidiennement.<\/p>

Back Office :<\/strong><\/p>

\u00b7 Communique l\u2019\u00e9tat d\u2019avancement des travaux aux clients et aux commerciaux concern\u00e9s<\/p>

\u00b7 Mets \u00e0 jour les informations de commandes dans l’ERP<\/p>

\u00b7 Est le relais des commerciaux\u00a0 aupr\u00e8s des clients et aupr\u00e8s de l\u2019atelier (remplissage des fichiers de suivi sp\u00e9cifique client, accueil.)<\/p>

\u00b7 Veille au bon d\u00e9roul\u00e9 des SAV et archive les informations selon le process de NC.<\/p>

\u00b7 Participe aux r\u00e9unions commerce li\u00e9s au site pour en r\u00e9diger les comptes rendus<\/p>

H\u00f4tesse d\u2019accueil :<\/strong><\/p>

\u25cf Accueille les visiteurs, clients, fournisseurs, logisticiens, transporteurs et toute autre personne se pr\u00e9sentant \u00e0 l\u2019accueil pour les orienter dans les diff\u00e9rents services.<\/p>

\u25cf Veille \u00e0 ne jamais laisser l\u2019accueil sans personnel pendant les heures d\u2019ouverture, ferme les acc\u00e8s aux heures de fermeture<\/p>

\u25cf R\u00e9ceptionne et identifie les appels, analyse de la demande et orientation soit vers la personne recherch\u00e9e, soit vers une structure ou un service comp\u00e9tent<\/p>

\u25cf Met en relation et effectue le suivi fonctionnel de la prise en charge de l’appel (poste occup\u00e9, interlocuteur absent \u2026)<\/p>

\u25cf Traite les demandes de renseignement t\u00e9l\u00e9phonique<\/p>

\u25cf Affranchit et veille au bon d\u00e9part du courrier<\/p>

\u25cf Suit le tableau d\u2019emprunt des v\u00e9hicules de soci\u00e9t\u00e9 et remplit avec l\u2019emprunteur le dossier d\u2019emprunt, s\u2019assure que la caution a bien \u00e9t\u00e9 trait\u00e9e par la direction administrative<\/p>

\u25cf G\u00e8re le tableau des v\u00e9hicules (Entr\u00e9es, sorties, non attribu\u00e9s)<\/p>

G\u00e9n\u00e9ral :<\/strong><\/p>

\u00b7 S\u2019assure de la conformit\u00e9 de son travail<\/p>

\u00b7 Proc\u00e8de \u00e0 l\u2019enregistrement de ses activit\u00e9s<\/p>

\u00b7 Assure l\u2019ordre et le rangement de son bureau et des commandes<\/p>

\u00b7 S\u2019assure que tous les moyens n\u00e9cessaires pour la qualit\u00e9 et la productivit\u00e9 sont \u00e0 sa disposition<\/p>

\u00b7 Signale toute anomalie \u00e0 son responsable hi\u00e9rarchique qui pourrait nuire \u00e0 la qualit\u00e9 de son travail<\/p>

\u00b7 Est garant de la bonne tenue des outils de suivi mis \u00e0 sa disposition (tableau de relances, tableaux de suivi des d\u00e9lais, taux de transformation\u2026)<\/p>

T\u00e9l\u00e9travail :<\/strong><\/p>

Ce poste n\u2019est pas t\u00e9l\u00e9travaillable en dehors d\u2019un contexte sanitaire critique. Le taux de t\u00e9l\u00e9travail d\u00e9pend de la criticit\u00e9 de la crise et peut aller de 0 \u00e0 100% sur d\u00e9cision de la direction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

On recherche une : H\u00f4tesse d\u2019accueil \u2013 Administration des ventes \u2013 back office GTE DRIVE Lieu : Lesquin CRT (site […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4355,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4457","page","type-page","status-publish","hentry"],"yoast_head":"\nRecrutement - 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